Grievance Redressal

If you have a complaint about a product or an order, please contact our Grievance Officer. We acknowledge every complaint within 48 hours and aim to resolve it within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020.

Grievance Officer

Until a grievance officer is appointed, please write to our customer care at support@ejassi.com or call +91 98185 03179.

How to raise a complaint

1. Use the form below (or email / call the grievance officer) with your name, phone, order number (if any) and a description of the problem. Photos help.
2. You receive a complaint number at once, and an acknowledgement from the grievance officer within 48 hours.
3. We resolve the complaint within 30 days and tell you the outcome. Signed-in customers can follow it in their account.

Register a complaint

You get a complaint number at once. We acknowledge within 48 hours and resolve within 30 days.

Leave this empty

Name *

Email *

Mobile number *

Order number (optional)

Subject

Describe the problem *

Attachments (optional – up to 3 photos or PDFs, 5 MB each)

We use these details only to answer you (see our Privacy policy).

Register complaint

If your complaint is not resolved, you can also approach the National Consumer Helpline: call 1915 or visit consumerhelpline.gov.in.