Return & Refund Policy
Draft wording prepared for EJassi – please have it reviewed before launch.
Returns
You can ask for a return within 7 days of delivery if an item arrives damaged, defective, expired or is not what you ordered (for example the wrong shade). Products marked non-returnable on their page cannot be returned once opened, for hygiene reasons.
How to request a return
- Contact us with your order number and photos of the item and packaging.
- We confirm eligibility and arrange a pickup where available.
- Once the item passes a quality check we process your refund or exchange.
Refunds
Prepaid orders are refunded to the original payment method. Cash-on-delivery orders are refunded to a UPI ID or bank account you share with us. Refunds are usually completed within 5–7 working days of approval. Shipping charges are refunded when the return is due to our error.
